Total Delivery Time = Processing Time + Shipping Time
• Processing Time: 2–5 business days.
• Standard Shipping Time: 7–20 business days.
• Express Shipping Time (Fedex / DHL ): 6–8 business days.
• Estimated Delivery Times by Region: United States, Canada, United Kingdom, Germany,Japan,Thailand, France, Netherlands, Spain, New Zealand: 8–15 business days.
• Australia, Brazil, Italy, Portugal, Switzerland, Malaysia, Israel: 10–20 business days.
Other countries not in the list, please see the actual payment page or contact our customer service.
Wrong Shipping Information
If you notice an error in your shipping details, please contact us within 2 hours of placing your order.
- Once your order has been processed or shipped, we are unable to redirect it to a different address.
Timeframe:
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Conditions for Returns:
To be eligible for a return or exchange:
- Items must be unused, in their original condition, and in their original packaging.
- You must provide a valid proof of purchase.
- Damages caused by regular wear and tear are not eligible for replacement.
Exclusions:
The following items are non-returnable and non-refundable:
- Gift cards
- Personalized or customized products
- Opened or used sage sticks, candles, and soaps
- Sale or special offer items
Refund Process
- Return Approval:
- Contact us via email at [your email address] within 30 days of receiving your item to initiate a return or exchange.
- We will notify you if your request is approved or denied.
2. Shipping Costs:
- Customers are responsible for the shipping costs of returning items. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable..
- If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
3. Refund Timeline:
- Once your return is received and inspected, we will notify you via email.
- Approved refunds will be processed within 7 business days and credited to your original payment method.